Shipping & returns

Returns & Replacements

Due to Canadian Laws, hygienic standards and the intimate nature of certain products; most items are not eligible for return or exchange.

All lingerie and undergarments, lubes, lotions, toy cleaners, bath and body products; as well as all adult toys and novelty items are final sale. Although we cannot offer any returns or exchanges for these items purchased, HUSH is committed to 100% Customer Satisfaction.

Prior to processing and shipping your order Adult Temptations will inspect each item for quality assurance, including battery operated products. Once inspected, for your protection, all original manufacturers packaging is re-sealed with a security sticker to prevent tampering.

Please read all included manufacturers user manuals to ensure proper use, cleaning and storage. If a product becomes defective with use, the issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt.

All products we sell on online store are brand new. Unfortunately, some of the items we purchase from distributors and manufacturers arrive with damages to the packaging which are normally caused by mishandling during the transition. We do not consider the packaging damages as defect, and items with damaged packaging are not subject to defective exchange or return.

If you received an incorrect item, we will gladly replace it with a correct item.

We will not accept return or exchange for any other reasons.
Please consider carefully before placing your orders.

Please contact us to receive the authorization number and return instructions.
Please do not attempt to return without contacting us first.

We will pay for the return shipping costs only if the return is a result of our error.

If the purchased items were returned to us due to undeliverable address or unclaimed, there will be 30% restocking fee. We will not refund shipping fees.